Return & Refund Policy

Last updated: October 16, 2026

Business and Contact Information

Brand: RAVONIQO®

Legal business name: Hebei Xiongan Youhua Technology Co., Ltd.

Registered business address: No. 65, Zone 5, Guzhuangtou Village, Xiongzhou Town, Xiong County, Xiongan New Area, Hebei Province, China

Privacy and customer service email: service@ravoniqo.com

Telephone: +86 13215675759

Responsible person: Zhang Liangzhou

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PDT

This Privacy Policy explains how Hebei Xiongan Youhua Technology Co., Ltd., operating the RAVONIQO® store at https://ravoniqo.com, collects, uses, shares, and protects personal information when you visit our website, place an order, or contact us.

For questions about this policy or your personal information, please contact us at service@ravoniqo.com.

1. Information We Collect

Depending on how you use our store, we may collect:

Contact and order information: Your name, email address, telephone number, billing and shipping addresses, products ordered, order history, and messages you send us.
Payment and transaction information: Payment method details needed to process a purchase, transaction status, and refund information. Payment information is handled through the payment services available at checkout.
Website information: Your IP address, device and browser information, pages viewed, interactions with our store, and information collected through cookies or similar technologies where they are used.
Information you provide to customer service: Details, photographs, or videos you choose to send when asking about a product, delivery, damaged or incorrect item, return, or refund.

Please avoid sending sensitive personal information that is not needed to resolve your request.

2. How We Use Information

We use personal information to:

Process and deliver orders.
Take payments and issue refunds.
Respond to customer questions.
Handle returns and customer service requests.
Provide shipping and tracking assistance.
Maintain and improve our website.
Detect fraud and protect our store.
Maintain appropriate business and transaction records.
Comply with applicable legal obligations.

Return Eligibility and Related Information

Our store provides a 180-day return request period and 180 days of free return shipping for eligible orders, based on the shipping method selected at checkout and subject to the eligibility requirements in our Return & Refund Policy.

Shipping Method	Return Request Period	Free Return Shipping Period
Standard Shipping	180 calendar days after delivery	180 calendar days after delivery
Free Standard Shipping	180 calendar days after delivery	180 calendar days after delivery
Express Shipping	180 calendar days after delivery	180 calendar days after delivery
Free Express Shipping	180 calendar days after delivery	180 calendar days after delivery

The applicable return request period and free return shipping period begin on the confirmed delivery date.

We may use order, delivery, transaction, and customer service information to verify return eligibility, arrange return shipping, and process refunds.

Returns involving damaged, defective, incomplete, or incorrect items will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Marketing Communications

If you choose to receive marketing messages, we may use your contact details to send them.

You can unsubscribe using the link in a marketing email or by contacting service@ravoniqo.com.

Transactional messages relating to an order, payment, shipment, return, or refund may still be necessary after you opt out of marketing communications.

3. Cookies and Similar Technologies

Our store and the services that support it may use cookies or similar technologies to:

Keep the website functioning.
Maintain shopping-cart and checkout features.
Remember preferences.
Understand website activity.
Improve store performance.
Prevent fraud or security threats.
Support analytics.
Support advertising where enabled.

These technologies may include strictly necessary cookies, functional cookies, analytics cookies, and advertising cookies, depending on the services enabled on our store.

You can manage cookies through your browser and through any privacy or cookie controls displayed on our website.

Where required by applicable law, we will provide appropriate privacy choices or obtain consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect website features such as the shopping cart, account functions, or checkout.

The cookies, tracking technologies, and privacy choices available to you depend on the services actually enabled on our store.

4. When Information Is Shared

We share personal information where reasonably necessary to operate our store, process transactions, fulfill orders, provide customer support, and maintain our website.

Recipients may include:

Shopify
Payment processors
Shipping carriers
Fulfillment providers
Customer service providers
Website hosting and technical service providers
Analytics providers, where enabled
Advertising providers, where enabled
Fraud-prevention and security providers

For example, a shipping carrier requires delivery information to deliver your order.

If we enable analytics or advertising services, those providers may receive information about website activity, subject to applicable settings, consent requirements, and privacy choices available through our store.

Certain advertising-related disclosures may qualify as the sale or sharing of personal information under applicable U.S. state privacy laws, even where no money is exchanged for that information.

Where applicable, customers may exercise available rights to opt out of such activities through the privacy controls provided by our store or by contacting us.

We may also disclose information where required by law or where reasonably necessary to protect customers, our business, legal rights, or website security.

Shopify may process personal information when you interact with our store.

You can read Shopify’s Consumer Privacy Policy for information regarding Shopify's own processing activities and applicable privacy rights.

5. International Processing

RAVONIQO® is operated by Hebei Xiongan Youhua Technology Co., Ltd., a company registered in China, and serves customers in the United States and potentially other destinations.

Your personal information may therefore be accessed, stored, or processed in countries other than the country in which you live, including countries where our company and service providers operate.

Where required, we take measures appropriate to the nature of the information and applicable legal requirements when using service providers or transferring information internationally.

6. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

Fulfill orders.
Provide customer service.
Process returns and refunds.
Maintain business and transaction records.
Resolve disputes.
Prevent fraud.
Protect our legal rights.
Meet applicable legal or regulatory obligations.

This may include information necessary to administer the applicable 180-day return request period and 180-day free return shipping arrangements, and to resolve related return or refund requests.

Retention periods may vary depending on the type of information and the reason for keeping it.

When personal information is no longer reasonably needed, we take appropriate steps to delete it, anonymize it, or otherwise make it no longer identifiable, subject to applicable legal requirements.

7. Your Privacy Choices and Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request:

Access to personal information.
Correction of inaccurate information.
Deletion of certain personal information.
Information about how personal data is used or shared.
Certain restrictions on processing.
Applicable marketing or advertising choices.
Opting out of certain targeted advertising or the sale or sharing of personal information, where applicable.
Data portability, where required by applicable law.

Some requests may be limited where we must retain information to complete a transaction, maintain records, protect website security, prevent fraud, resolve disputes, or comply with law.

To make a privacy request, email service@ravoniqo.com and describe your request.

We may ask for information reasonably necessary to verify your identity before fulfilling a request.

You may also use any privacy choices or controls displayed on our website.

Where required by applicable law, we will recognize and process applicable opt-out preference signals, including Global Privacy Control (GPC), in accordance with the requirements that apply to our business.

We will not discriminate against or treat you unfairly for exercising an applicable privacy right.

8. Children

Our store is intended for adults purchasing kitchenware, cookware, tableware, storage products, serving accessories, and other home and kitchen products.

We do not knowingly seek to collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact service@ravoniqo.com so we can review the matter and take appropriate action where required.

9. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online system, or method of electronic transmission can be guaranteed to be completely secure.

If you believe an account, order, payment, message, or other interaction involving RAVONIQO® has been compromised, please contact us promptly at service@ravoniqo.com.

10. Updates to This Policy

We may update this Privacy Policy when our practices, services, technologies, or applicable legal requirements change.

The version posted on this page will display its latest “Last updated” date.

If a change requires additional notice or consent under applicable law, we will provide such notice or obtain consent as required.