Product Care

Last Updated: October 16, 2026

Business and Contact Information

Brand: RAVONIQO®

Legal Business Name: Hebei Xiongan Youhua Technology Co., Ltd.

Registered Business Address: No. 65, Zone 5, Guzhuangtou Village, Xiongzhou Town, Xiong County, Xiongan New Area, Hebei Province, China

Responsible Person: Zhang Liangzhou

Customer Service Email: service@ravoniqo.com

Telephone: +86 13215675759

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

At RAVONIQO®, our kitchenware, tableware, cookware, storage accessories, and serving pieces are designed to bring function, organization, and refined style into everyday living. Proper care helps maintain the appearance, finish, and condition of your items over time.

1. General Cleaning

For everyday maintenance, gently remove dust, food residue, and surface particles with:

A soft microfiber cloth.
A clean, dry or slightly damp cloth.
A soft brush for textured or detailed surfaces.
Mild dish soap where appropriate for the specific material.

Avoid abrasive materials, rough sponges, steel wool, or harsh cleaning tools that may scratch or damage the product's surface or finish.

Always use a cleaning method suitable for the specific material and refer to the individual product page for product-specific care instructions.

2. Ceramic & Stoneware Care

For ceramic, stoneware, spoon rests, utensil holders, serving pieces, and similar kitchen accessories:

Clean gently with a soft cloth or non-abrasive sponge.
Use mild soap and lukewarm water when appropriate.
Rinse thoroughly where applicable.
Dry completely with a clean, soft cloth after cleaning.
Avoid sudden temperature changes that may cause cracking or damage.
Handle ceramic and stoneware products carefully to help prevent chips or breakage.

Do not use harsh chemicals, bleach, or abrasive cleaners unless specifically permitted by the individual product instructions.

Unless the product description specifically states otherwise, do not assume that an item is dishwasher-safe, microwave-safe, oven-safe, or suitable for direct heat.

3. Glass Products & Storage Containers Care

For glass canisters, serving pieces, cloches, jars, and other glass kitchen products:

Clean gently with a soft, lint-free cloth or non-abrasive sponge.
Use mild soap and lukewarm water where suitable.
Avoid sudden temperature changes that may cause cracking or breakage.
Handle glass edges, lids, handles, and decorative details carefully.
Dry thoroughly to help prevent water spots and residue.
Place glass products on stable, level surfaces.

Avoid abrasive pads, strong chemical cleaners, and excessive pressure.

For colored, ribbed, coated, or specially finished glass, follow the care instructions provided on the individual product page.

Do not assume that decorative glass containers are suitable for hot liquids, direct heating, or food storage unless the product specifications confirm their intended use.

4. Wood & Natural Material Care

For cutting boards, serving boards, wooden lids, handles, and products containing natural wood:

Clean gently using a soft cloth or sponge.
Avoid prolonged soaking in water.
Do not leave wooden products submerged.
Dry promptly and thoroughly after cleaning.
Store in a dry, well-ventilated area.
Keep away from prolonged exposure to excessive heat or moisture.
Use only cleaning products suitable for natural wood.

Natural variations in wood grain, tone, texture, and pattern are normal characteristics of natural materials and may make each piece slightly different.

Unless specifically stated otherwise, wooden products should not be placed in a dishwasher.

For cutting or serving boards, follow any product-specific care instructions regarding oils, conditioning, or surface maintenance.

5. Metal, Cookware & Decorative Finishes

For metal products, cookware, spice racks, fruit stands, grinders, and items with polished or decorative finishes:

Use a soft, clean cloth or non-abrasive sponge.
Remove food residue promptly where appropriate.
Avoid rough cleaning tools that may scratch polished or coated surfaces.
Keep decorative metal finishes away from corrosive liquids and harsh chemicals.
Dry thoroughly after cleaning, particularly around joints, handles, lids, and metal components.
Do not use metal polish unless it is specifically suitable for the product's finish.

For cookware such as cast iron or coated cooking vessels, care requirements may vary depending on the construction, coating, and finish.

Always follow the specific instructions provided with the individual product.

Do not assume that cookware is dishwasher-safe, oven-safe, induction-compatible, or suitable for a particular heat source unless the product description specifically confirms it.

Allow hot cookware to cool sufficiently before cleaning, and avoid sudden temperature changes that could damage the cookware or its finish.

6. Product Handling

Many RAVONIQO® products feature distinctive shapes, glass components, ceramic surfaces, wooden details, metallic finishes, or decorative elements.

To help protect your items:

Handle products carefully when moving, washing, or storing them.
Place products on stable, flat surfaces.
Avoid dropping, striking, or applying excessive pressure.
Keep fragile glass and ceramic products away from countertop edges.
Use protective pads or trivets where appropriate to help protect countertops and tables.
Avoid placing hot cookware directly on heat-sensitive surfaces.
Use products only for their intended purpose.
Ensure lids, handles, shelves, or removable components are properly positioned before use.

For tall, stacked, rotating, or unusually shaped organizers and serving pieces, make sure the product is positioned securely before adding contents.

7. Before First Use

Before using your new RAVONIQO® item:

Carefully remove all packaging materials.
Inspect the product for visible shipping damage, cracks, chips, dents, scratches, or missing components.
Wash or clean the product if appropriate, using a method suitable for its material.
Dry the product thoroughly before use or storage.
Review the individual product page for any specific cleaning, heat, food-contact, assembly, or care instructions.
Confirm that any removable parts, lids, handles, racks, or components are correctly positioned before use.
Use the product only for its intended purpose.

If your product arrives damaged, defective, incorrect, or incomplete, please contact our customer support team before attempting repairs or discarding the original packaging.

8. Important Care Notes

Care instructions may vary depending on the product's materials, construction, finish, coating, and intended use.

Unless the product description specifically states otherwise:

Do not assume an item is dishwasher-safe.
Do not assume an item is microwave-safe.
Do not assume an item is oven-safe.
Do not assume an item is suitable for direct stovetop use.
Do not assume an item is compatible with induction cooktops.
Do not assume an item is suitable for direct food contact unless its intended use and specifications confirm this.
Do not place wooden products in a dishwasher or soak them for extended periods.
Avoid sudden temperature changes with glass, ceramic, and stoneware products.
Do not use harsh chemicals or abrasive cleaners.
Avoid prolonged moisture exposure on wood, coated metal, or decorative finishes.
Keep fragile glass and ceramic products away from unstable surfaces and areas where accidental impacts may occur.
Refer to the individual product page for specific material, use, and care information.

Product specifications and care requirements may differ between products, so the information provided on the applicable product page should be reviewed before use.

Need Help?

If you have questions about product care, materials, cleaning, or maintenance, please contact our customer support team using the contact information provided at the beginning of this page.

When contacting us about a specific product, please include the product name and your order number, if available.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us for assistance in accordance with our Return & Refund Policy.

Thank you for choosing RAVONIQO®. We hope our kitchen and dining essentials bring lasting function, style, and enjoyment to your everyday living.