Contact Us

Last updated: October 16, 2026

Business Information

Brand: RAVONIQO®

Legal business name: Hebei Xiongan Youhua Technology Co., Ltd.

Registered business address: No. 65, Zone 5, Guzhuangtou Village, Xiongzhou Town, Xiong County, Xiongan New Area, Hebei Province, China

Responsible person: Zhang Liangzhou

Customer service email: service@ravoniqo.com

Telephone: +86 13215675759

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Contact RAVONIQO

We’re here to help with questions about our kitchenware, tableware, cookware, serving accessories, storage products, product details, orders, shipping, returns, and refunds.

For the quickest assistance, email us with your order number and a brief description of your question. If your question concerns a damaged, defective, incomplete, or incorrect item, please include photos when available.

Returns

To request a return, please contact service@ravoniqo.com within 180 calendar days after delivery, regardless of the shipping method selected at checkout.

Our return request periods and free return shipping periods are:

Standard Shipping: 180 calendar days after delivery, with free return shipping for eligible returns.
Free Standard Shipping: 180 calendar days after delivery, with free return shipping for eligible returns.
Express Shipping: 180 calendar days after delivery, with free return shipping for eligible returns.
Free Express Shipping: 180 calendar days after delivery, with free return shipping for eligible returns.

Eligible returns requested within the 180-day return period qualify for free return shipping, subject to the eligibility requirements and procedures in our Return & Refund Policy.

The applicable return request period and free return shipping period begin on the confirmed delivery date, not the date the order was placed or shipped.

Please contact us before mailing anything so we can confirm your return request and provide the applicable return address and shipping instructions.

If your order arrives damaged, defective, incomplete, or incorrect, please contact our customer service team with your order number and photographs where available.

For full details about return eligibility, refund processing, exclusions, and return procedures, please review our Return & Refund Policy.

We aim to respond to customer inquiries during our stated customer service hours.